Return & Refund Policy

At ORCALEATHER, customer satisfaction is important to us.

We understand that sometimes a return may be necessary, and we aim to keep our return process clear, fair, and transparent.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must:

  • Be unused and in original condition
  • Include original packaging
  • Show no signs of wear, damage, or alteration
  • Be returned with all included accessories or materials

Non-Returnable Items

For hygiene, customization, or clearance reasons, certain products may not be eligible for return.

These may include:

  • Personalized or custom-made items
  • Final sale products
  • Gift cards
  • Clearance or discounted items marked as non-returnable

Return Request Process

To request a return, customers must contact our support team before sending any item back.

Please include:

  • Order number
  • Reason for return
  • Photos (if product is damaged or incorrect)

Returns sent without prior approval may not be accepted.

Refund Processing

Once a returned item has been received and inspected, eligible refunds will be processed.

Refunds are typically issued within 5–10 business days after inspection.

Refund timing may vary depending on your payment provider or banking institution.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

We may request supporting photos to help resolve the issue quickly.

Return Shipping Costs

Customers may be responsible for return shipping fees unless the return is caused by:

  • Incorrect item sent
  • Manufacturing defect
  • Damaged item upon arrival

Exchanges

We currently do not guarantee direct exchanges.

If an exchange is needed, customers may be advised to return the item and place a new order.

Refund Exceptions

Refunds may not be granted in situations such as:

  • Incorrect shipping address provided by the customer
  • Delivery delays caused by customs or carriers
  • Minor color variation due to screen settings
  • Normal wear after product use

Chargebacks & Payment Disputes

We encourage customers to contact ORCALEATHER directly before initiating a payment dispute.

Our support team is committed to finding fair solutions whenever possible.

Contact Support

For return or refund questions, please contact our support team.

We typically respond within 24–48 business hours.